Sending orders to a table

This is the day-to-day flow once you're in Table service mode. To switch modes, go to Account (mobile bottom tab) → POS Mode and pick Table Service. See Quick service vs Table service for the trade-offs.

Build the cart

The menu is table-agnostic. You build the cart first, then pick a table. There's no "select a table to start" gate.

1. Tap products on the Menu tab to add them.
2. Long-press a product to add a per-item note ("no onions", "extra hot").
3. The cart bar at the bottom of the screen updates live with the item count.

Send to a table

1. Tap Send to table at the bottom (amber button with the cart count). In Quick service mode this button reads Go to Cart instead and takes you to checkout, so make sure you're in Table service if you want the table flow.
2. The Tables screen opens (header reads "Tables") with an amber banner: "Tap a table to send N items." (Tap Cancel in the banner to back out. The cart stays put.)
3. Tap the destination table on the floor plan.
4. A native confirm appears (the label is the table's label, not always "Table N"):
   • Start {label}? if the table is empty. Creates a new session and sends the cart as round 1.
   • Add to {label}? if a session already exists there. Appends the cart as a new round on the open session.
5. Tap Send (new session) or Add round (existing session) to commit.
6. The cart clears. You're back on the menu, ready for the next order.

Merged or unavailable tables can't be picked as a target. Tap a regular table.

Adding more rounds

When the same table wants more:

1. From the Menu, tap Send to table (with items in the cart). Or open Tables directly from the floor-plan entry point.
2. Tap the table with the open session.
3. Session detail opens, showing every round so far.
4. Tap Add Items at the bottom. You'll land back on the menu with that session pre-targeted (the cart's send button changes to Send to session).
5. Add items, tap Send to session. The new round is appended to the same session, no floor-plan picker needed.

Floor plan status pills

The legend at the top of the Tables screen shows the live states:

• Available. No session, neutral fill.
• Seated. Open session, normal age (green border, less than 30 min).
• Aging. Open session, getting old (amber border, 30 min or more).
• Urgent. Open session, very old (red border, 60 min or more).
• Check requested. Customer asked for the bill via QR table flow.
• Merged. Secondary of a merged table (subtle purple).
• Unavailable. Manually marked unavailable.

Kitchen workflow

Each item moves through a kitchen status: pending, sent, preparing, ready, served. On Session detail, each round has three round-level buttons that bulk-set the status of every item in that round:

• Sent. Sent to the kitchen.
• Ready. Ready to deliver.
• Served. Delivered.

For per-item control, use the kitchen display (a tablet signed in as the auto-generated Kitchen account. See Locations and multi-venue).

Settling the table

When the customer asks for the check:

1. Open the session (tap the table on Tables, or open it from Session detail directly).
2. Tap Settle at the bottom (amber button). For a tab with a saved card, this button reads Close Tab instead. See Tabs and saved cards.
3. The Settle Session modal opens with three method tiles: Cash, Tap to Pay, Split. Tap to Pay is the default.
4. The modal shows a totals snapshot (Subtotal / Tax / Tip / Total) and an optional Tip (optional) input, shared across methods.
5. Cash mode adds a Cash tendered input below the tip. Tap to Pay starts the contactless card reader. Split lets you build at least two pieces (method and amount each) until the total is covered.
6. Confirm with the bottom Settle button.

The session settles, an order is created, and the table goes back to Available.

To bail on a session that was started by mistake, tap Cancel (red, bottom-left of Session detail). The confirm dialog is titled "Cancel Session". Tap Yes, Cancel to void.

See Editing items before payment for adjusting quantities, notes, or removing items before you settle. For tabs (card-on-file), see Tabs and saved cards.