Editing items before payment

An open session is fully editable from the mobile POS. Staff can change quantities, edit per-item notes, and remove items entirely. Use this to comp something off the bill, fix a wrong order, or correct a quantity before the customer pays.

Open the session

Find the session via:

• The Tables screen on the mobile POS. Tap the table on the floor plan.
• The Tabs tab on the mobile POS. Tap a tab in the list.
• The vendor portal sidebar → Tables. Tap an active session card on the right rail.

You'll land on Session detail with items grouped by Round N.

Per-item edits (change quantity, edit notes, remove) are mobile-only today. In the vendor portal you can view the session, add a new round of items, advance per-item kitchen status, settle, or cancel — but not modify items already on the bill. If you need to fix a wrong quantity from the portal, cancel the whole session and re-ring it, or do the edit from the mobile app.

Long-press an item (mobile)

The fastest path is long-press on any item row. A native action sheet appears with title {qty}× {name} (e.g. "2× Burger") and body "Adjust this item before close-out." The options:

• Edit quantity opens a small modal with a number input. Type the new quantity, tap save. The subtotal recalculates immediately.
• Edit notes lets you change per-item instructions ("no salt" to "less salt"). Leave blank to clear the note.
• Remove (destructive) confirms with "Remove item?" and body "Remove {qty}× {name} from this session?" first, then deletes the row. The session subtotal recalculates.
• Cancel closes the sheet.

Editing is disabled on settled or cancelled sessions.

What "remove" really means

Removed items are deleted from the session. They don't appear on the final order, the kitchen display, or the customer's receipt. There's no separate "void" plus "comp" concept on Rowie today. Use Remove when:

• An item was ordered by mistake and shouldn't be billed or made.
• You're comping a drink or course. The item disappears. Capture why in the order notes if you need an audit trail.

If you need formal comp reasons or manager-only comping, that's a roadmap feature. Drop us a note via support.

Limits

You can edit items while the session is open. Once a session is mid-charge or settled, edits are blocked. To fix something on a settled session, issue a refund. See Refunds.

Quantity must be at least 1. To remove an item entirely, use Remove in the long-press sheet. Don't try to set quantity to 0.

Bulk actions per round

Above each round you'll see three round-level status buttons: Sent, Ready, Served. Those bulk-set the kitchen status on every item in that round at once. They don't remove anything. That's the per-item long-press path only.

Cancel the whole session

If a session was started by mistake (wrong table, wrong customer, double-tap), tap Cancel (red button at the bottom-left of Session detail). The confirm voids the session without charging. The table goes back to Available.

See also: Sending orders to a table, Tabs and saved cards, Refunds.